Privacy Policy

1. Introduction

AutoScale ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information that you provide when using our services or website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

Personal Information

• Name
• Email address
• Phone number
• Business information
• Customer contact details provided by our clients

Technical Information

• IP address
• Browser type and version
• Website usage data
• Cookies and analytics information

Service Data

When businesses use AutoScale, we may process customer contact details to send review requests, messages, or notifications.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our automation services
• To send review requests and customer feedback messages
• To improve our products and services
• To communicate with businesses using our platform
• To comply with legal obligations

4. How We Store and Protect Data

We take appropriate security measures to protect personal data from unauthorized access, loss, or misuse.

Data may be stored securely using third-party platforms including:

• CRM systems
• Automation software
• Payment processors
• Messaging services

These providers are required to maintain high standards of data protection.

5. Sharing of Information

We do not sell personal data.

We may share information with trusted third-party providers who help deliver our services, such as:

• Messaging providers
• CRM systems
• Payment processors
• Hosting services

These companies only process data on our behalf.

6. Data Retention

We only retain personal information for as long as necessary to provide our services or comply with legal requirements.

Businesses using AutoScale remain responsible for managing their own customer data.

7. Your Data Rights

Under UK GDPR you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing of your data
• Object to certain types of processing

To exercise any of these rights please contact us.

8. Cookies

Our website may use cookies and analytics tools to improve the user experience and understand website usage.

Users can disable cookies in their browser settings.

9. Third Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

AutoScale

Email: [email protected]

Location: Preston, United Kingdom