Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of services provided by AutoScale ("we", "our", or "us"). By using our services, website, or automation systems, you agree to be bound by these terms.

If you do not agree with these Terms, you should not use our services.

2. Our Services

AutoScale provides business automation services including but not limited to:

• Review automation systems
• Customer messaging automation
• Email and SMS communication tools
• CRM and workflow setup
• Reputation management tools

Our services are designed to help businesses improve customer engagement and increase online reviews.

3. Client Responsibilities

Clients using AutoScale agree to:

• Provide accurate business information
• Obtain proper consent from customers before sending SMS or email communications
• Use the system in compliance with all applicable laws including UK GDPR and marketing communication regulations
• Not use our systems for spam, harassment, or illegal activity

AutoScale is not responsible for misuse of the platform by clients.

4. Data Protection

Clients remain responsible for the personal data they collect from their customers.

AutoScale acts as a service provider and data processor when handling automation and messaging on behalf of clients.

Clients must ensure they have proper consent from customers before sending marketing messages.

5. Third Party Services

Our services may integrate with third-party platforms such as:

• CRM software
• Messaging providers
• Payment processors
• Automation platforms

We are not responsible for service interruptions or issues caused by third-party platforms.

6. Payments and Fees

Fees for AutoScale services will be agreed with the client before implementation.

Payment terms may include:

• One-time setup fees
• Monthly service fees
• Software subscription costs

Failure to make payments may result in suspension or termination of services.

7. Service Availability

While we aim to provide reliable services, we do not guarantee uninterrupted access to automation systems or messaging services.

Downtime may occur due to:

• System maintenance
• Third-party outages
• Technical issues beyond our control

8. Limitation of Liability

AutoScale will not be liable for:

• Loss of business revenue
• Loss of customers
• Indirect or consequential damages

Our liability is limited to the amount paid for our services.

9. Termination

We reserve the right to suspend or terminate services if:

• Clients violate these Terms
• Clients misuse the automation systems
• Payments are not made

Clients may cancel services according to the agreed service terms.

10. Intellectual Property

All systems, automation workflows, and materials provided by AutoScale remain the intellectual property of AutoScale unless otherwise agreed.

Clients are granted access to use the system for their business but may not copy or redistribute our systems without permission.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Updated versions will be made available on our website.

12. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be handled in the courts of England and Wales.

13. Contact Information

For any questions regarding these Terms, please contact:

AutoScale

Email: [email protected]

Location: Preston, United Kingdom